Terms and Conditions

Last Updated: 26.02.2025

These Terms and Conditions govern your use of the SENDtrax website and portal. By accessing or using our services, you agree to comply with these terms. If you do not agree, you should not use this website or portal.

• “SENDtrax” refers to our online platform and website, owned and operated by LPL Services Ltd..
• “User” refers to any individual, school, Multi-Academy Trust (MAT), Local Authority (LA), or organisation accessing SENDtrax.
• “Services” refers to all functionalities available on the SENDtrax platform, including assessments, data storage, and communication tools.
• “Data Controller” refers to the school or organisation responsible for managing and securing pupil data in compliance with GDPR.
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2.1 Eligibility
SENDtrax is intended for use by educational establishments and professionals. By using the platform, you confirm that you are authorised to act on behalf of your school or organisation.

2.2 Account Security

• Users must keep login credentials secure and not share access with unauthorised individuals.
• Schools are responsible for managing user permissions within their organisation.
• If you suspect unauthorised access, you must notify us immediately.

2.3 Availability
While we strive to ensure uninterrupted service, SENDtrax may experience occasional downtime due to maintenance or updates. We will provide advance notice where possible.

3.1 Permitted Use

• SENDtrax may only be used for legitimate educational and SEND management purposes.
• Users must comply with UK data protection laws, including the UK GDPR and Data Protection Act 2018.

3.2 Prohibited Activities
Users must not:

• Use SENDtrax for unlawful, fraudulent, or malicious purposes.
• Share confidential pupil data outside of their authorised organisation.
• Attempt to disrupt, hack, or misuse the platform.

4.1 GDPR Compliance

• Schools are the Data Controllers, meaning they are responsible for managing and securing personal data.
• SENDtrax acts as a Data Processor, storing and processing data in accordance with UK GDPR.
• We will not share, sell, or distribute personal data to third parties unless legally required.

4.2 Data Security

• SENDtrax uses encryption and secure cloud hosting within the UK.
• Schools can manage user access levels to ensure data is only seen by authorised staff.

4.3 Data Retention

• Schools retain control over pupil data and can delete or export data at any time.
• If an organisation ceases to use SENDtrax, their data will be deleted upon request or in line with our retention policy.

5.1 Ownership
All content, software, and branding within SENDtrax remain the intellectual property of [Your Company Name].

5.2 Limited Licence
Schools and users are granted a non-exclusive, non-transferable licence to use SENDtrax for their own internal purposes only.

6.1 No Guarantee of Results
While SENDtrax is designed to improve SEND management, we do not guarantee specific educational outcomes.

6.2 Liability Cap

• We are not liable for data loss, system failures, or indirect damages arising from the use of SENDtrax.
• Our total liability in any dispute is limited to the fees paid by the school in the past 12 months.

7.1 Breach of Terms
We may suspend or terminate accounts if:

• A user violates these terms.
• A school fails to pay for services.

7.2 User Cancellation
Schools may cancel their subscription by providing written notice as per the agreed contract.

SENDtrax reserves the right to update these terms at any time. Users will be notified of any significant changes.

These terms are governed by English law. Any disputes will be resolved in the courts of England and Wales.

For questions regarding these Terms and Conditions, please contact us at:
📧 info@sendtrax.co.uk
📍 LPL Services Ltd

Coventry

CV6 4EQ